XYZ Machine Tools’ continued sales success has seen increased demand on its service team due to the number machines being commissioned.
In order to balance this out it has recruited Peter Falkner to take on the role of service manager, with a target to streamline service activities and make them more accessible and visible to customers.


Peter joins XYZ Machine Tools from the power generation sector, where he worked in service orientated engineering/project management roles for a business that generated around 75 per cent of its £250 million turnover from service support. “My previous employment was a completely different model to that of XYZ Machine Tools, and it is that change that excited me about the prospect of bringing fresh ideas to the world of machine tools, the opportunity to bring my knowledge and experience to a company like XYZ Machine Tools that values service and support and wants to develop that offering is a challenge I’m looking forward to.” says Peter Falkner.

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